Conditions of Use

Terms & Conditions

  1. Contractual Relationship

These Terms of Use govern the access or use of applications, websites, content, products, and services provided by TowHelp for Car Rescue Services, a private limited liability company established in the Arab Republic of Egypt under Commercial Registration No. 259644, Cairo, and the sole owner of the TowHelp application, which aims to provide support, logistics, maintenance, and rescue services to users across all roads in Egypt.

Please read these Terms carefully before accessing or using the services. Your access to and use of the company-owned application (TowHelp) constitutes your agreement to be bound by these Terms, thereby creating a contractual relationship between you and the company. If you do not agree to these Terms, you may not access or use the services.

These Terms expressly supersede any prior agreements or arrangements with you. The company may terminate these Terms or any services relating to you immediately, or in general, cease offering or deny access to the services or any part thereof, at any time and for any reason.

Supplemental terms may apply to certain services, such as policies for specific events, activities, or promotional campaigns, which will be disclosed to you. Such supplemental terms are deemed a part of these Terms. In case of conflict, the supplemental terms prevail for the relevant services.

The company may amend the Terms from time to time. Amendments take effect when published on the application or website, or when modified policies or supplemental terms are posted. Continued use of the services after such publication constitutes your written agreement to be bound by the amended Terms.

The company collects and uses personal data in connection with the services in accordance with its Privacy Policy, available at: https://www.towhelp.co. The company may also provide necessary information (including your contact details) to insurance companies, claims adjusters, law enforcement, or judicial authorities in the event of a complaint, dispute, or incident involving you and a service provider, provided that contact occurred through the company. Such data will only be shared to the extent necessary to resolve the matter.

  1. Services

TowHelp for Car Rescue Services, owner of the TowHelp application, provides a digital platform enabling users to arrange and schedule transport, maintenance, rescue, and/or logistics services with independent third-party providers (“External Service Providers”).

The services are for your personal, non-commercial use unless otherwise agreed in writing with the company. You acknowledge that the company itself does not provide transport, rescue, or logistics services, but merely acts as an intermediary between you and independent service providers, in return for a commission.

Accordingly, TowHelp does not operate as a transport, maintenance, or rescue company, and bears no liability toward users, providers, or third parties.

Subject to compliance with these Terms, the company grants you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to:

  1. Access and use the application on your personal device solely in connection with the services;
  2. Access and use related content, information, and materials provided via the services for your personal, non-commercial use.

Restrictions: You may not:

  • Remove copyright, trademark, or proprietary notices;
  • Copy, modify, distribute, license, resell, or exploit the services without express approval;
  • Reverse engineer or tamper with the services;
  • Create derivative works or mirrored services;
  • Scrape or overload the system;
  • Gain unauthorized access to the services or related networks;
  • Use service-related materials (images, videos, etc.) without prior written consent from the company.

All rights remain with the company. You are fully responsible for your actions while using services delivered through registered providers.

  1. Use of Services

User Accounts
To use most services, you must register and maintain an active personal account. You must be 21 years or older (or at least 18 with a valid driver’s license). Registration requires personal information such as your name, address, phone number, age, and at least one valid payment method (credit card or approved partner).

You must provide accurate, complete, and up-to-date information. Failure to do so (e.g., invalid or expired payment details) may result in loss of access or termination of these Terms.

You are responsible for account activity and for maintaining the confidentiality of your login credentials. You may not hold more than one account without written approval.

User Requirements & Conduct

  • Services are not available for persons under 18.
  • You may not authorize others to use your account.
  • You may not transfer or assign your account.
  • You must comply with all applicable laws.
  • You must not cause harm, harassment, or property damage to service providers or others.
  • You may be required to provide ID to access services.

Text Messages
By creating an account, you agree to receive informational text messages. You may opt out by emailing info@towhelp.co, though doing so may impact service use.

Promotional Codes
TowHelp may issue promotional codes with specific terms. They may not be sold, duplicated, or misused. Codes may be disabled at any time, and benefits withdrawn if obtained fraudulently.

User Content & Responsibility

  • You are solely responsible for your safety and that of your passengers during service.
  • You must provide accurate vehicle and safety information to the provider.
  • You must accompany the provider during service and guide them to prevent harm.
  • For fuel services, you are responsible for tank access and safety measures.
  • TowHelp bears no liability for incidents during services.

Connectivity & Devices
You are responsible for mobile data access and applicable charges. The company does not guarantee compatibility with specific devices and is not liable for delays or disruptions inherent to the internet.

  1. Payment

You understand that services may incur charges (“Fees”). TowHelp facilitates payment on behalf of providers as their limited payment collection agent. Payment to TowHelp is considered payment to the provider.

Fees include applicable taxes. All fees are final and non-refundable unless otherwise stated. Payments are due immediately via your designated method. If the primary method fails, TowHelp may use a secondary method.

TowHelp may change or review fees at its discretion, including surcharges during high demand or long distances.

Cancellations

  • You may cancel before the provider departs free of charge.
  • If canceled after 5 minutes, a cancellation fee may apply depending on service type and distance.

Delays/No-Show

  • If the provider fails to arrive within the expected timeframe (typically 30–45 minutes in Greater Cairo), you may request a full refund.
  • If the provider never arrives, a full refund applies.

Service Not Performed/Unsatisfactory

  • If the service could not be completed (e.g., no tools available), a partial or full refund may be granted upon support team review.
  • Complaints must be submitted within 24 hours; TowHelp will investigate and respond within 48 hours.

Non-Refundable Services
Completed services performed satisfactorily cannot be refunded.

Refund Process

  • Refunds are processed via the original payment method within 7–14 business days.
  • For future cash payments, refunds will be coordinated via customer support.

Damage & Cleaning Fees
You are liable for repair or cleaning costs resulting from misuse or failure to provide necessary safety information. TowHelp may facilitate payment to the provider using your stored payment method.

  1. Disclaimers, Liability Limits & Indemnity

Disclaimer

  • Services are provided “as is” and “as available.”
  • TowHelp makes no representations or warranties regarding reliability, quality, availability, or accuracy.
  • TowHelp does not guarantee the safety, suitability, or licensing of providers.

Liability Limits

  • TowHelp is not liable for direct, indirect, incidental, special, punitive, or consequential damages (including lost profits, data, or property damage).
  • TowHelp is not liable for delays, reliance, or disputes with providers.
  • TowHelp’s total liability shall not exceed the amount you paid for services.

Indemnity
You agree to indemnify and hold harmless TowHelp, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  1. Your use of the services;
  2. Violation of these Terms;
  3. Use of your submitted content;
  4. Violation of third-party rights, including providers.
  1. Governing Law & Arbitration

These Terms are governed solely by the laws of the Arab Republic of Egypt. Arbitration may not be pursued without the company’s prior written consent.

  1. Miscellaneous

Notices
The company may notify you by:

  • Public notice in the application;
  • Email to your registered address;
  • Postal mail to your registered address.

You may send notices to the company at:
Office E, Building 7, Block B – Maadi & Torah Employees Division, Cairo.

General Provisions

  • You may not assign these Terms without prior written consent.
  • The company may assign or transfer them.
  • If any part of these Terms is found unlawful or unenforceable, the remainder remains valid.
  • These Terms constitute the entire agreement, superseding prior agreements.

Contact
Phone: +20 109 609 9980
Email: support@towhelp.co